Privacy Policy

1. Introduction

Wooded Hill Hardwood Flooring Ltd ("we", "us", "our") is committed to safeguarding your privacy under UK GDPR. We collect and process personal data when you visit our website, make enquiries, or engage our flooring and carpentry services.

2. Data Controller

Wooded Hill Hardwood Flooring Ltd
Braeknowe, Newdigate Road, Beare Green, Dorking, Surrey, RH5 4QE
Tel: 07740 948 411 · 0800 644 4411 · Email: info@wooded‑hill.co.uk

3. Personal Data We Collect

• Enquiry forms: your name, contact details (phone, email), service interest (flooring, restoration, carpentry)

• Communications: email or phone call content regarding quotes or projects

• Website analytics: anonymised IP address, device/browser type, pages visited, session duration recorded via essential and performance cookies only

4. How We Use Your Data

We use your data to:

• Provide quotes, arrange site visits, and deliver hardwood flooring, restoration, and bespoke carpentry services

• Send confirmations, estimates, updates, and aftercare information

• Improve our website and service offering based on anonymised analytics

• Fulfil legal, financial, and warranty record‑keeping requirements

5. Legal Basis for Processing

• Contractual necessity: to provide requested services

• Legitimate interests: to run and enhance our business and website

• Consent: where explicitly given for follow‑up or promotional messages

• Legal obligation: to retain business, financial, and warranty records

6. Data Sharing

We do not sell or rent your personal data. We may share it with:

• Service providers (hosting, email, analytics, carpentry contractors) under data‑processor agreements

• Legal or regulatory authorities, when legally required

7. Cookies & Tracking

• Essential cookies: needed for contact forms and site navigation

• Performance cookies: anonymised analytics (e.g., Google Analytics)
  No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

• Enquiry and project records: retained for up to 7 years

• Analytics logs: session data deleted after 24 months; aggregated data retained as needed

9. Your Rights

You have the right to:

• Access, correct, delete, restrict, or port your personal data

• Withdraw consent or object to processing
  To exercise any rights, contact us via phone or email; you may also lodge a complaint with the ICO.

10. Security

We protect your data using SSL encryption, secure hosting, limited access, and staff training. While no system is completely risk‑free, we follow industry best practices.

11. International Transfers

All data is stored and processed within the UK—no international transfers occur.

12. Updates to This Policy

We may update this policy occasionally. The Effective Date above reflects the latest version. Continued use of the site indicates acceptance of any updates.